Refund policy

At Carol Apparel, we value customer satisfaction. If you are not fully satisfied with your purchase, you may return eligible items in accordance with the terms outlined below.

Return Eligibility

Most eligible items may be returned within 30 days of delivery for a refund, provided that:

The item is unused, unworn, and in its original condition.
All original tags, labels, and packaging are intact and included.
The product has not been washed, altered, damaged, or otherwise used.
Items that do not meet these requirements may be refused at our discretion.

How to Request a Return

Before sending any item back, please contact our Customer Support team at:

Email: info@carolapparel.com

Please do not return an item without contacting us first. Our team will provide the appropriate return instructions before you ship the product.

Return Address

Warehouse & Returns Centre
22 Sterling Road
Minchinbury NSW 2770
Australia

Return Shipping Costs

Customers are responsible for return shipping costs associated with unwanted items, change-of-mind returns, or other returns that are not the result of an error on our part.

Please be aware that:

Returned products must be sent to our international returns centre in Australia.
International return shipping costs may be higher than standard domestic shipping rates.
Return shipping charges are non-refundable.
Please contact our support team before arranging a return. In some situations, we may be able to offer an alternative resolution without requiring you to send the item back internationally.

Incorrect, Defective, or Damaged Items

If you receive an item that is:

Defective
Damaged during delivery
Different from the item you ordered

Please contact us within 48 hours of delivery and provide photographs of the issue where possible.

Once the issue has been reviewed and confirmed, we may offer an appropriate resolution, which can include:

A replacement product
A refund
Assistance with return shipping, where applicable

If the issue was caused by an error on our part, you will not be responsible for the return shipping costs.

Non-Returnable Items

The following products are not eligible for return:

Personalised or custom-made items
Perishable products
Items returned more than 30 days after delivery
Products that are no longer in their original condition
Items damaged as a result of misuse, improper handling, or other customer-caused damage

Exchanges

We currently do not provide direct exchanges.

If you require a different size, colour, or product, you may return the original item if it meets our return requirements and place a new order through our website.

Order Cancellation

Orders may be cancelled within 24 hours of purchase.

If an order has already been processed or shipped, cancellation may no longer be possible. In such cases, the standard return policy will apply once the order has been delivered.

Refunds

After your returned item has been received and inspected, approved refunds will be issued to the original payment method.

No restocking fees will be charged.
Refunds are generally processed within 10 business days after the returned item has been received and approved.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.