At Carol Apparel, we aim to provide a smooth and transparent shipping experience for all customers.
Order Processing
Order Cut-Off Time: [22:00 AEST (GMT+10)]
Processing Time: [1–2 business days] (Monday–Friday)
Orders placed before the daily cut-off time are processed within the timeframe above. Orders placed after the cut-off time will begin processing on the next business day.
Delivery Information
Estimated Delivery Time: [5–8 business days] (Monday–Friday)
Total Estimated Delivery Time: (Order processing + shipping) [6–10 business days]
Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions or customs processing.
Returns and Warehouse Center: 22 Sterling Road, Minchinbury NSW 2770, Australia
Shipping Costs
We currently offer:
Free Standard Shipping on all orders.
No additional shipping fees apply.
Shipping Carriers
Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability. Examples include:
- Australia Post
- DHL
- YunExpress
- Local postal carriers
Carrier selection may vary depending on destination and operational requirements.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. Tracking details may take up to 48 hours to become active after shipment.
Customs & Import Charges
International orders may be subject to customs procedures depending on local regulations. Any customs charges, duties or import taxes that apply are the responsibility of the customer unless otherwise stated at checkout.
Delivery Issues
If your order arrives damaged, is incomplete, or has not arrived within the estimated delivery timeframe, please contact us as soon as possible and we will work with you to resolve the issue. We recommend reporting any delivery issues within 48 hours of receipt.
Returns
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Return shipping costs for unwanted items are the responsibility of the customer. Please refer to our Refund Policy for complete details.
Contact Information
Company Name: Zhenhuan Limited
Company Registration Number: 80924379
Representative: Wu Zhenhuan
Registered Address: RM D, 19/F, Wang Cheong Comm Building, 251 Reclamation Street, Mong Kok, Hong Kok
Returns and Warehouse Center
22 Sterling Road, Minchinbury NSW 2770, Australia
Customer Support:
Email: info@carolapparel.com
Customer Service Hours:
Monday – Friday | 09:00 – 17:00 (GMT)
We aim to respond to your inquiries within 24 hours.