Frequently asked questions
Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders to make your shopping experience even more enjoyable. Shipping promotions and minimum order requirements may vary, so please check our Shipping Policy for the latest details.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Simply use the tracking link provided to follow your package's journey until it arrives at your doorstep.
Will I receive an order confirmation?
Absolutely. After placing your order, you'll receive a confirmation email with your order details. If you don't see it in your inbox, please check your spam or junk folder. If you still can't find it, our customer support team will be happy to assist you.
Is my payment information secure?
Yes. Your payment is processed through secure, encrypted checkout technology to ensure your personal and payment information remains protected. We accept major credit and debit cards, along with other available payment methods at checkout.
How can I contact customer support?
Our customer support team is here to help with any questions about your order, products, or shopping experience. Simply visit our Contact Us page or email us at info@carolapparel.com, and we'll get back to you as soon as possible.